REPORTING CHANNEL
This Lutecia Hoteis, Exploração Turística e Hoteleira SA reporting channel was established in accordance with current legislation and following recommended good corporate practices, and the principles of ethics and transparency that govern our company.
This channel is intended to facilitate the identification of any infractions or irregularities, real or potential, that have occurred or that are considered very likely to occur.
It is important to note that this channel is not intended for suggestions or complaints, and for this purpose the usual contact forms www.luteciahotel.com/contatos or the complaints book must be used.
Scope of the complaint:
- Conflict of interests
- Consumer defense
- Misuse of resources
- Inappropriate Conduct
- Discrimination or Prejudice
- Harassment (moral or sexual)
- Radiation Protection and Nuclear Safety
- Environmental Protection
- Network and information systems security
- Protection of privacy and personal data
- Public health
- Food safety for human consumption
- Product safety and compliance
- Fraud and Corruption
- Money laundering and terrorist financing
Who can report:
- Customers
- collaborator
- Former Collaborator
- Service provider
- Holder of social participation
- Voluntary
- Intern (Paid or unpaid)
How to make a report:
The complaint must be made in writing on the form accessible via the website www.luteciahotel.com/canal-denuncia and may concern infractions that have been committed, are being committed or whose commission can reasonably be predicted, as well as attempts to conceal such infractions.
In the case of an internal complaint, Lutecia Hoteis, Exploração Turística e Hoteleira, SA will deliver a receipt to the complainant within seven days. The measures envisaged or adopted to follow up on the complaint and the respective reasons will also be transmitted at the same time in a clear and accessible manner, within a maximum period of three months from the date of receipt of the complaint.
Alternative reporting methods:
If the whistleblower does not receive a response to their internal complaint, or considers that the matter was not properly investigated, they may choose to report the violation or suspected irregularity to the competent authorities.
Principles and whistleblower protection
In any situation, the whistleblower is protected against any form of retaliation, with the possibility of submitting an anonymous complaint, under legal terms.
Lutecia Hoteis, Exploração Turística e Hoteleira, SA guarantees independence, impartiality, confidentiality, data protection, and the absence of conflicts of interest in the processing and respective analysis of all complaints received.
Personal Data Protection
Lutecia Hoteis, Exploração Turística e Hoteleira, SA guarantees that the processing of personal data carried out in application of this Policy, including the exchange or transmission of personal data with the competent authorities, will be carried out in accordance with current legislation.
Likewise, personal data which is not clearly relevant to dealing with a specific complaint will not be collected and, if collected by accident, will be deleted without undue delay.
Complaint management responsibility
Complaints will be received by the competent area of Lutecia Hoteis, Exploração Turística e Hoteleira, SA which, after registration, will draw up a report and initiate an internal inquiry with the corresponding investigation, and may resort to external consultants for this purpose, if justified. .
If the investigation confirms that a violation has occurred, Lutecia Hoteis, Exploração Turística e Hoteleira, SA will promptly take appropriate corrective action in relation to the persons involved, including disciplinary measures up to and including termination, and, in certain circumstances, the matter may be forwarded to public authorities who can investigate and initiate civil or criminal proceedings.
